Cookie Policy

Essential Cookies (Always Active)

These cookies are strictly necessary for our website to function properly and cannot be disabled. They enable basic functions like page navigation, access to secure areas, and remembering your login status. Without these cookies, our website cannot function properly.

• Authentication Cookies: Remember your login status and keep you signed in
• Security Cookies: Protect against cross-site request forgery and other security threats
• Session Management: Maintain your session state across page visits
• Load Balancing: Distribute network traffic efficiently across our servers
• Cookie Consent: Remember your cookie preferences and consent choices
• Form Data: Temporarily store form information to prevent data loss
• Shopping Cart: Remember items in your cart during the checkout process

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance, identify popular content, and optimize user experience.

• Google Analytics: Track website usage, page views, and user behavior patterns
• Page Load Performance: Measure loading times and identify performance bottlenecks
• Error Tracking: Monitor and log technical errors to improve site reliability
• Heat Mapping: Understand how users interact with different page elements
• A/B Testing: Compare different versions of pages to optimize user experience
• Conversion Tracking: Measure the effectiveness of our marketing campaigns
• User Journey Analysis: Track how users navigate through our website
• Device and Browser Analytics: Understand what devices and browsers our users prefer

Functional Cookies

These cookies enable enhanced functionality and personalization features. They may be set by us or by third-party providers whose services we have integrated into our website. While not strictly necessary, they significantly improve your user experience.

• Language Preferences: Remember your preferred language and regional settings
• Theme and Display: Save your preferred color scheme, font size, and layout options
• Form Auto-fill: Remember previously entered information to speed up form completion
• Chat Widget: Enable customer support chat functionality and conversation history
• Video Player Settings: Remember volume, quality, and playback preferences
• Accessibility Features: Maintain settings for screen readers and other accessibility tools
• Notification Preferences: Remember your choices about receiving different types of notifications

Marketing and Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns and limit the number of times you see the same advertisement.

• Targeted Advertising: Show you relevant ads based on your interests and browsing behavior
• Social Media Integration: Enable sharing content on social platforms and track social engagement
• Conversion Tracking: Measure how many visitors complete desired actions after seeing our ads
• Remarketing: Show you relevant ads when you visit other websites
• Frequency Capping: Limit how often you see the same advertisement
• Campaign Attribution: Understand which marketing channels are most effective
• Audience Segmentation: Group users with similar interests for more relevant advertising
• Cross-device Tracking: Recognize you across different devices for consistent ad experience

Analytics and Performance Services

• Google Analytics: Provides detailed website analytics and user behavior insights
• Google Tag Manager: Manages and deploys marketing and analytics tags
• Hotjar: Offers heat mapping and user session recording capabilities
• New Relic: Monitors application performance and server health

Customer Support and Communication

• Intercom: Powers our customer support chat widget and messaging system
• Zendesk: Manages customer support tickets and knowledge base interactions
• Calendly: Enables appointment scheduling for sales and support calls

Payment and E-commerce

• Stripe: Processes secure payments and manages subscription billing
• PayPal: Provides alternative payment processing options
• Chargebee: Manages subscription lifecycle and billing operations

Marketing and Advertising

• Google Ads: Delivers targeted advertising and tracks conversion performance
• Facebook Pixel: Enables social media advertising and audience building
• LinkedIn Insight Tag: Tracks professional network engagement and conversions
• Twitter Analytics: Measures social media campaign effectiveness

Session Cookies

These temporary cookies are automatically deleted when you close your browser. They're essential for maintaining your session state and ensuring security during your visit.

Persistent Cookies

These cookies remain on your device for a specified period or until you manually delete them:

• Authentication Cookies: Typically last 30 days to keep you logged in
• Preference Cookies: Usually stored for 1 year to remember your settings
• Analytics Cookies: Generally retained for 24 months for trend analysis
• Marketing Cookies: Typically last 30-90 days for campaign tracking
• Functional Cookies: May last 6 months to 2 years depending on the feature

Cookie Preference Center

When you first visit our website, you'll see a cookie banner that allows you to accept all cookies, reject non-essential cookies, or customize your preferences. You can change your cookie preferences at any time by:

• Clicking the "Cookie Preferences" link in our website footer
• Using the cookie settings in your account dashboard
• Contacting our customer support team for assistance

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can:

• Block All Cookies: Prevent all cookies from being stored (may affect site functionality)
• Block Third-Party Cookies: Allow only cookies from our website
• Delete Existing Cookies: Remove cookies already stored on your device
• Set Expiration Rules: Configure cookies to expire when you close your browser
• Receive Notifications: Get alerts before cookies are stored

Browser-Specific Cookie Management

Here's how to manage cookies in popular browsers:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
• Internet Explorer: Tools → Internet Options → Privacy → Advanced

Mobile Device Cookie Management

On mobile devices, cookie management varies by browser and operating system:

• iOS Safari: Settings → Safari → Privacy & Security → Block All Cookies
• Android Chrome: Chrome app → Settings → Site settings → Cookies
• Mobile Firefox: Firefox app → Settings → Privacy → Cookies

Essential Cookies

Disabling essential cookies will significantly impact site functionality:

• You may not be able to log in or access your account
• Security features may not work properly
• Form submissions may fail or lose data
• Shopping cart functionality may not work
• You may need to re-enter information repeatedly

Functional and Analytics Cookies

Disabling these cookies will reduce personalization and our ability to improve the site:

• Your preferences and settings won't be remembered
• You may see less relevant content and recommendations
• We won't be able to optimize the site based on usage patterns
• Customer support features may be limited

Marketing Cookies

Disabling marketing cookies will affect advertising relevance:

• You may see less relevant advertisements
• You may see the same ads repeatedly
• Social media integration features may not work
• We won't be able to measure campaign effectiveness