Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account and create family profiles
• Contact us for customer support or technical assistance
• Subscribe to our premium services or purchase router bundles
• Participate in surveys, promotions, or feedback programs
• Sign up for newsletters or marketing communications
• Interact with our customer service representatives
• Provide payment information for subscription services

This information may include your name, email address, phone number, billing address, payment information, family member names and ages, device information, and communication preferences.

Automatically Collected Usage Information

We automatically collect certain information about your device and usage patterns when you use our Service, including:

• Device information such as IP addresses, device identifiers, operating system, and browser type
• Network configuration and router information
• Internet usage patterns, bandwidth consumption, and connection quality metrics
• Service performance data, error logs, and diagnostic information
• Feature usage statistics and user interaction patterns
• Location data (general geographic area based on IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Family Profile and Content Filtering Data

To provide our family internet management services, we collect and process:

• Family member profiles including names, ages, and assigned devices
• Content filtering preferences and custom block/allow lists
• Time schedule settings and usage restrictions
• Bandwidth priority configurations and quality of service settings
• Website access attempts and filtering decisions (for safety and improvement purposes)
• Application usage data and screen time statistics
• Guest network access logs and temporary user credentials

Information from Third Parties

We may receive information about you from third parties, including:

• Router manufacturers and internet service providers (for compatibility and setup purposes)
• Payment processors and billing service providers
• Customer support platforms and communication tools
• Analytics and performance monitoring services
• Security and threat intelligence providers

Service Provision and Management

• Provide, maintain, and improve our family internet management services
• Process account registrations and manage user profiles
• Configure and maintain content filtering and parental controls
• Enforce time schedules and bandwidth priority rules
• Generate usage reports and family insights dashboards
• Provide technical support and troubleshooting assistance

Business Operations

• Process transactions and manage billing for premium services
• Send service-related notifications and account updates
• Respond to customer service requests and support inquiries
• Conduct research and analytics to improve our services
• Develop new features and enhance existing functionality
• Ensure compliance with legal obligations and regulatory requirements

Safety and Security

• Monitor and analyze usage patterns to detect potential security threats
• Prevent fraud, abuse, and unauthorized access to our services
• Investigate and respond to violations of our Terms of Service
• Protect the safety and well-being of our users, particularly children
• Maintain the integrity and security of our network infrastructure

Service Providers and Business Partners

We may share information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud hosting and data storage providers
• Payment processing and billing service companies
• Customer support and communication platforms
• Analytics and performance monitoring services
• Security and threat detection providers
• Router manufacturers and hardware partners

These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Legal Requirements and Safety

We may disclose your information if required to do so by law or in response to:

• Valid legal process, such as subpoenas, court orders, or search warrants
• Requests from law enforcement or government agencies
• National security or public safety requirements
• Situations involving potential threats to physical safety
• Investigations of suspected illegal activities or policy violations

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice and obtain consent as required by applicable law.

Aggregated and De-identified Data

We may share aggregated, de-identified, or anonymized data that cannot be used to identify you or your family members for research, analytics, and business intelligence purposes.

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Advanced firewall protection and intrusion detection systems
• Regular security assessments and penetration testing
• Secure coding practices and vulnerability management
• Multi-factor authentication for administrative access
• Automated backup and disaster recovery procedures

Administrative Controls

• Strict access controls and role-based permissions
• Regular employee training on data protection practices
• Background checks for personnel with access to personal data
• Incident response procedures and breach notification protocols
• Third-party security audits and compliance certifications

Physical Security

• Secure data centers with 24/7 monitoring and access controls
• Environmental controls and redundant power systems
• Secure disposal of hardware and storage media

Access and Portability Rights

• Request access to your personal information and details about our processing activities
• Obtain a copy of your personal information in a structured, machine-readable format
• Request transfer of your information to another service provider where technically feasible

Correction and Deletion Rights

• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal and contractual obligations
• Request restriction of processing in certain circumstances

Control and Objection Rights

• Object to processing of your information for direct marketing purposes
• Withdraw consent for processing based on consent (where applicable)
• Opt out of the sale or sharing of personal information (where applicable)
• Request information about automated decision-making and profiling